francesca's in Locust Grove, GA Open now

Reviews about francesca's

• ★ ☆ ☆ ☆ ☆

  September 27, 2019, by hui zheng
  Horrible customer service. I brought a shirt and realizes the size was a bit large. I went back got the store thinking I could get a refund and shop for a different size or shirt. At the store, they attempted to explain to me their refund policy and they lead me on thinking that they were going to give a partial credit back because I lost the receipt. The reason why I settle for partial credit because they said the value of the shirt decreased. How does the shirt value decrease when I only brought it like 4 days ago? Anyway, I went along with their nonsense because I didn't want to make a scene over shirt. I told them, I was okay with the partial credit but they went back on their word and told me they were not able to refund me or give me a partial credit because I lost the receipt. then asked them if I could exchange for a different size? They said I could exchange for an different size but I would have to pay the different in prices. I was like, the shirt I brought decrease in price after four days but your still selling the same shirt just different size, for the same price. Once again, they are full of nonsense. I had long day at work and didn't feel like arguing over for a 38 dollar shirt. What I can say for sure, is that no matter how good the design of the shirts were, they are too over price and their customer service didn't help either. I was willing to pay 38 dollars for that shirt only because it was cute but they are trying to make me pay just for changing for another size. I am never going back there again.